Resolved after 22 hours 27 minutes, affecting Search, Insights, and Administration and Auth0 User Authentication and 1 more, on April 22, 2025.
Twilio has narrowed it down to only users on the Onvoy Spectrum Mobile Network and is working to resolve the issue. Most users should not be affected, but users on that network might have trouble receiving SMS short codes for MFA. https://status.twilio.com/
Affected components
Update timeline
- identified Apr 22, 2025, 01:38 PM UTC
Our SMS provider Twilio (https://status.twilio.com/) is currently experiencing issues delivering short code messages. This prevents users with SMS MFA enabled from logging in.
- monitoring Apr 22, 2025, 06:14 PM UTC
Our SMS provider Twilio has identified the network responsible and is working to resolve the issue. https://status.twilio.com/
- monitoring Apr 23, 2025, 02:17 AM UTC
Twilio has narrowed it down to only users on the Onvoy Spectrum Mobile Network and is working to resolve the issue. Most users should not be affected, but users on that network might have trouble receiving SMS short codes for MFA. https://status.twilio.com/
- resolved Apr 23, 2025, 12:06 PM UTC
This incident has been resolved.
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