Shop Network

Update timeline

1. investigating May 21, 2026, 09:20 PM UTC

   We’re currently investigating an issue with Corporate Billing that’s affecting Shop Payment statements and Shop Network-related notifications.

2. investigating May 21, 2026, 10:19 PM UTC

   We are continuing to investigate this issue.

3. identified May 22, 2026, 12:25 AM UTC

   We have identified the issue with our third-party partner and are actively working to implement a solution.

4. monitoring May 22, 2026, 01:15 AM UTC

   We have identified an issue with Shop Payment statements and Shop Network-related notifications. The root cause has been addressed, and our team is working to restore full functionality.

5. identified May 22, 2026, 01:16 AM UTC

   We have identified an issue with Shop Payment statements and Shop Network-related notifications. The root cause has been addressed, and our team is working to restore full functionality.

6. identified May 22, 2026, 01:18 AM UTC

   We have identified an issue with Shop Payment statements and Shop Network-related notifications. The root cause has been addressed, and our team is working to restore full functionality.

7. resolved May 22, 2026, 07:17 PM UTC

   We identified and resolved an issue with Shop Network data received from Corporate Billing (CB Charge) that triggered incorrect notifications and caused repair order creation errors in Auto Integrate for a small subset of customers. We have validated that all affected account data has been corrected and services are operating normally.