Fleetio incident

We have identified an issue when attempting to login via Username

Resolved after 36 minutes, affecting Fleetio Web Application & API, on January 23, 2025.

resolved Jan 23, 2025, 12:40 AM UTC

Users were experiencing issues logging in via username on Web and Fleetio Go. However, our team has resolved the issue and the system should be back to normal performance. We apologize for any inconvenience this may have caused. If you need additional information, please contact our support team at [email protected].

Started
Jan 23, 2025, 12:03 AM UTC
Resolved
Jan 23, 2025, 12:40 AM UTC
Duration
36m
Detected by Pingoru
Jan 23, 2025, 12:03 AM UTC

Affected components

Fleetio Web Application & API

Update timeline

  1. identified Jan 23, 2025, 12:03 AM UTC

    Our team has identified an issue where users are unable to login using their Usernames on the Web and Fleetio Go app. Logging into Fleetio via an email address or SSO/SAML is still working as intended. We appreciate your patience while our team is working hard to get this resolved and we will keep this page updated with the latest information. We apologize for the inconvenience. If you need additional information, please contact our support team at [email protected].

  2. resolved Jan 23, 2025, 12:40 AM UTC

    Users were experiencing issues logging in via username on Web and Fleetio Go. However, our team has resolved the issue and the system should be back to normal performance. We apologize for any inconvenience this may have caused. If you need additional information, please contact our support team at [email protected].

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