Resolved after 1 day 7 hours, on May 1, 2025.
We have resolved the issue preventing successful email responses and are working through re-sending a backlog of emails to ensure all customers receive the intended response.
Update timeline
- investigating May 01, 2025, 12:50 PM UTC
We are currently aware of an issue preventing successful email responses. Our team is investigating and working to resolve the issue as quickly as possible. We’ll provide updates as soon as we have more information. In the interim, please reach out to our Support Team through Live Chat or Phone for any support inquiries. Thank you for your patience!
- monitoring May 02, 2025, 06:15 PM UTC
We have resolved the issue preventing successful email responses and are working through re-sending a backlog of emails to ensure all customers receive the intended response.
- resolved May 02, 2025, 08:42 PM UTC
This incident has been resolved.
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