3rd Party: Snapchat Ads connections are failing with error "500 Internal Server Error"

Update timeline

1. identified Mar 18, 2026, 05:50 AM UTC

   The issue has been identified and we are working to resolve it.

2. monitoring Mar 18, 2026, 06:13 AM UTC

   We experienced an intermittent issue with a third-party API service that resulted in 500 errors. Connections are now recovering, and we are continuing to closely monitor sync performance.

3. resolved Mar 18, 2026, 06:49 AM UTC

   This incident has been resolved. We observed that Snapchat Ads connection sync success rates have returned to normal levels, and syncs are now running as expected. Description: We identified an issue where Snapchat Ads connections started failing with error "500 Internal Server Error" Timeline: The issue began on March 18, 2026, at 04:03 UTC and was resolved on March 18th, 2026, at 05:01 UTC. Cause: The issue was caused by an intermittent issue with a third-party API service that resulted in 500 errors. Resolution: No changes were required on our side. The issue was automatically resolved on the third-party side, and syncs are back to normal.