Fivetran incident
Fivetran: Some Box Connections are failing with HTTP "429 Too Many Requests" errors
Resolved after 3 hours 29 minutes, affecting Box, on March 23, 2026.
Description: Some Box connections unexpectedly failed their sync runs, but recovered on subsequent runs. Timeline: Incident Start: 2026-02-23 at 16:30 UTC Incident End: 2026-02-23 at 18:00 UTC Cause: The issue appears to be caused by a temporary error in our credential handling service, but we are continuing to investigate this post incident resolution. Resolution: The App Store Connect Reporter is now available, and syncs are succeeding normally.
Affected components
Update timeline
- identified Mar 23, 2026, 08:10 PM UTC
The issue has been identified and we are working to resolve it.
- monitoring Mar 23, 2026, 08:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 23, 2026, 11:40 PM UTC
Description: Some Box connections unexpectedly failed their sync runs, but recovered on subsequent runs. Timeline: Incident Start: 2026-02-23 at 16:30 UTC Incident End: 2026-02-23 at 18:00 UTC Cause: The issue appears to be caused by a temporary error in our credential handling service, but we are continuing to investigate this post incident resolution. Resolution: The App Store Connect Reporter is now available, and syncs are succeeding normally.
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