Fivetran incident
Fivetran: Many Connector SDK connections failed syncs with error "Failed to pull image after max retries"
Resolved after 2 hours 38 minutes, affecting Connector SDK, on May 4, 2026.
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully. Incident Summary Description: We identified an issue for Connector SDK connections, which resulted in syncs failing with a "Failed to pull image after max retries" error. Timeline: Incident Start Time: 2026-05-04 21:51 UTC Incident End Time: 2026-05-04 23:49 UTC Cause: An automated cleanup process removed a required image used for Connector SDK sync runs. Resolution: Fivetran redeployed the image, which restored the Connector SDK service.
Affected components
Update timeline
- identified May 04, 2026, 11:40 PM UTC
The issue has been identified and we are working to resolve it.
- monitoring May 04, 2026, 11:40 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 04, 2026, 11:56 PM UTC
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully. Incident Summary Description: We identified an issue for Connector SDK connections, which resulted in syncs failing with a "Failed to pull image after max retries" error. Timeline: Incident Start Time: 2026-05-04 21:51 UTC Incident End Time: 2026-05-04 23:49 UTC Cause: An automated cleanup process removed a required image used for Connector SDK sync runs. Resolution: Fivetran redeployed the image, which restored the Connector SDK service.
- resolved May 05, 2026, 02:35 AM UTC
We have resolved this incident.
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