Resolved after 6 days 19 hours, affecting Authentication Server, on October 13, 2025.
After extensive monitoring phase the authentication service has not caused any issues or restarts, so it is marked as fully operational again.
Affected components
Update timeline
- investigating Oct 13, 2025, 09:51 AM UTC
We are currently experiencing unplanned restarts of our authentication service. As a result, refresh tokens are invalidated and can not be used for re-authenticating. In this case please authenticate with API Secret and API Secret instead. We apologize for the inconvenience.
- monitoring Oct 15, 2025, 05:14 AM UTC
A reason for the unexpected restarts was identified and mitigated, we still are monitoring the current behavior.
- resolved Oct 20, 2025, 05:25 AM UTC
After extensive monitoring phase the authentication service has not caused any issues or restarts, so it is marked as fully operational again.
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