Resolved after 50 minutes, affecting SIGN DE and Management API and 1 more, on November 10, 2025.
The issue was a unexpected high CPU load after a configuration change on the authentication server side. As a result, affected clients may receive 401 Unauthorized responses. In such cases, please generate a new token using your API key and API secret. We appreciate your understanding and apologize for any inconvenience caused.
Affected components
Update timeline
- investigating Nov 10, 2025, 12:55 PM UTC
The last Authentication Server Maintenance has caused a high CPU load which effects all services besides the authentication service itself.
- resolved Nov 10, 2025, 01:46 PM UTC
The issue was a unexpected high CPU load after a configuration change on the authentication server side. As a result, affected clients may receive 401 Unauthorized responses. In such cases, please generate a new token using your API key and API secret. We appreciate your understanding and apologize for any inconvenience caused.
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