Firsty Outage History
Firsty is up right nowPingoru has recorded 6 incidents for Firsty: 6 in the last 12 months and 5 in the last 90 days.
Incidents, newest first
Minor September 2, 2026 Some customers are unable to connect to the internet 2h 24m
Started Sep 02, 2026, 03:47 PM UTC· resolved Sep 02, 2026, 06:12 PM UTC
- investigating Sep 02, 2026, 03:47 PM UTC
We are aware of an issue where some customers are unable to access the internet. We're working with our network partner with highest priority to resolve and hope for a short resolution. If you notice that your phone connects to the network but doesn't have internet throughput, please contact support so that we can get you back online.
- resolved Sep 02, 2026, 06:12 PM UTC
The issue has now been resolved
- resolved Sep 02, 2026, 06:12 PM UTC
The issue has now been resolved
Minor August 26, 2026 Unable to start a mobile data plan, "We couldn't activate your plan" 4h 3m Partner Services (Partner API)
Started Aug 26, 2026, 12:02 PM UTC· resolved Aug 26, 2026, 04:06 PM UTC
- investigating Aug 26, 2026, 12:02 PM UTC
We are seeing intermittent failures when starting a data bundle. This is due to a partial service degradation at one of our network partners. Existing connections should continue working. We are monitoring the partner’s incident and will update here as soon as they restore service.
- investigating Aug 26, 2026, 12:08 PM UTC
We're aware that there is a full outage with one of our partners, we hope to restore services shortly.
- investigating Aug 26, 2026, 12:56 PM UTC
We are continuing to work with highest priority with our network partner to restore services.
- monitoring Aug 26, 2026, 01:45 PM UTC
We're seeing services return to normal. If you are still experiencing issues connecting to the internet, please toggle airplane mode on and off again.
- monitoring Aug 26, 2026, 02:23 PM UTC
Some customers are experiencing issues activating plans. We're continuing to work with our Network Provider to handle these issues with highest priority.
- investigating Aug 26, 2026, 03:15 PM UTC
We are aware that some users are still unable to connect to the internet. We are continue to work with our network partner to resolve the underlying issue.
- resolved Aug 26, 2026, 04:06 PM UTC
Our network provider has confirmed that services are now returning to normal. Thank-you for your patience.
- resolved Aug 26, 2026, 04:06 PM UTC
Our network provider has confirmed that services are now returning to normal. Thank-you for your patience.
Minor August 25, 2026 Some customers are unable to login to Firsty 1h 16m
Started Aug 25, 2026, 02:26 PM UTC· resolved Aug 25, 2026, 03:43 PM UTC
- investigating Aug 25, 2026, 02:26 PM UTC
We're aware of an issue where some customers are unable to login to Firsty using SMS or Whatsapp. Customers may see "Sorry we are a little bit busy right now, try again later." We're working to resolve the issue.
- resolved Aug 25, 2026, 03:43 PM UTC
Customers should now be able to login successfully.
- resolved Aug 25, 2026, 03:43 PM UTC
Customers should now be able to login successfully.
Minor August 19, 2026 NCell network unavailability in Nepal 1d 2h
Started Aug 19, 2026, 12:23 PM UTC· resolved Aug 20, 2026, 03:14 PM UTC
- identified Aug 19, 2026, 12:23 PM UTC
We are seeing data problems in Nepal on the Ncell network We are working with our partner to restore service. There is no estimated time yet. Other countries are not affected.
- resolved Aug 20, 2026, 03:14 PM UTC
Whilst NCell is still unavailable, we have opened access to Nepal Telecom to ensure you still have access.
- resolved Aug 20, 2026, 03:14 PM UTC
Whilst NCell is still unavailable, we have opened access to Nepal Telecom to ensure you still have access.
Minor August 6, 2026 Partial issue activating Firsty data plans 25m
Started Aug 06, 2026, 06:13 AM UTC· resolved Aug 06, 2026, 06:39 AM UTC
- investigating Aug 06, 2026, 06:13 AM UTC
Some customers are seeing “We couldn’t activate your plan” when trying to start a new Free or paid package. This is due to a partial outage at one of our network providers. If you already have an active package, it should keep working. Usage updates may also be delayed. Not everyone is affected - we’re in contact with the provider and escalating.
- monitoring Aug 06, 2026, 06:24 AM UTC
The issue preventing some customers from activating a new plan looks resolved on our side. If you saw “We couldn’t activate your plan” earlier, please try again. If it still fails, contact support and we’ll help. We’re continuing to monitor.
- resolved Aug 06, 2026, 06:39 AM UTC
Our network provider has confirmed the partial outage is resolved. You should now be able to activate a new Free or paid package again. If you saw “We couldn’t activate your plan” earlier, please try again. If it still doesn’t work, contact support and we’ll help.
- resolved Aug 06, 2026, 06:39 AM UTC
Our network provider has confirmed the partial outage is resolved. You should now be able to activate a new Free or paid package again. If you saw “We couldn’t activate your plan” earlier, please try again. If it still doesn’t work, contact support and we’ll help.
Minor July 3, 2026 Network Outage in Zambia 20d 21h
Started Jul 03, 2026, 02:57 PM UTC· resolved Jul 24, 2026, 12:46 PM UTC
- identified Jul 03, 2026, 02:57 PM UTC
We've identified an issue where customers are unable to connect reliably in Zambia. Customers may experience no connection, drop-outs, or inconsistent connection. We're working with our network provider with high priority to resolve this.
- resolved Jul 24, 2026, 12:46 PM UTC
Firsty users are no longer able to purchase packages to Zambia.