Firstup incident

Intermittent Technical Difficulties Errors for a small subset of Dynamic communities using shared database caching server instance...

Resolved on October 23, 2026.

resolved Oct 26, 2026, 03:26 PM UTC

From 1:30 to 3:30 PM PT on Friday, October 23rd some users may have experienced intermittent technical difficulties errors. This was determined to be due to a database caching server in use by a subset of Dynamic communities, and the problem was mitigated through a restart of connected web servers to restore steady state.

Started
Oct 23, 2026, 08:30 PM UTC
Resolved
Oct 23, 2026, 08:30 PM UTC
Duration
–
Detected by Pingoru
Oct 23, 2026, 08:30 PM UTC

Update timeline

  1. resolved Oct 26, 2026, 03:26 PM UTC

    From 1:30 to 3:30 PM PT on Friday, October 23rd some users may have experienced intermittent technical difficulties errors. This was determined to be due to a database caching server in use by a subset of Dynamic communities, and the problem was mitigated through a restart of connected web servers to restore steady state.

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