Fireblocks incident

FB526U: Issues with login to Fireblocks Console and Transactions

Resolved after 4 hours 28 minutes, affecting Transactions engine and Web console, on June 7, 2026.

postmortem Jun 25, 2026, 07:11 AM UTC

* **The Issue:** On June 7, 2026, an automated maintenance error accidentally deleted a critical production database, temporarily disrupting console logins and transaction processing. * **The Resolution:** Fireblocks immediately identified the issue, activated our disaster recovery protocols, and fully restored all platform services. * **Our Commitment:** Additional remediation measures have been taken to support affected customers and prevent this specific automation error from recurring.

Started
Jun 07, 2026, 10:20 AM UTC
Resolved
Jun 07, 2026, 02:48 PM UTC
Duration
4h 28m
Detected by Pingoru
Jun 07, 2026, 10:20 AM UTC

Affected components

Transactions engineWeb console

Update timeline

  1. investigating Jun 07, 2026, 10:34 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 07, 2026, 10:36 AM UTC

    We are continuing to investigate this issue.

  3. identified Jun 07, 2026, 10:53 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 07, 2026, 11:41 AM UTC

    A fix has been implemented and we are monitoring the results. New instances are operational. We are working on any collateral that this issue may have caused.

  5. resolved Jun 07, 2026, 03:06 PM UTC

    This incident has been resolved.

  6. postmortem Jun 25, 2026, 07:11 AM UTC

    * **The Issue:** On June 7, 2026, an automated maintenance error accidentally deleted a critical production database, temporarily disrupting console logins and transaction processing. * **The Resolution:** Fireblocks immediately identified the issue, activated our disaster recovery protocols, and fully restored all platform services. * **Our Commitment:** Additional remediation measures have been taken to support affected customers and prevent this specific automation error from recurring.

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