Finale Inventory incident

Issue saving entities (orders, products, etc) due to library upgrade

Resolved after 50 minutes, on June 20, 2025.

monitoring Jun 20, 2025, 03:03 PM UTC

We have shipped out a fix and are monitoring the results. Please refresh your screen. If you are continuing to have issues, please reach out to customer support.

Started: Jun 20, 2025, 02:38 PM UTC
Resolved: Jun 20, 2025, 03:29 PM UTC
Duration: 50m
Detected by Pingoru: Jun 20, 2025, 02:38 PM UTC

Update timeline

identified Jun 20, 2025, 02:38 PM UTC

We are aware of an issue saving entities (orders, products) that have whitespace in their ID. This was due to an upgrade to one of our libraries responsible for encoding URLs. We are rolling this change back now, and expect the issue to be fixed within the next half hour.
monitoring Jun 20, 2025, 03:03 PM UTC

We have shipped out a fix and are monitoring the results. Please refresh your screen. If you are continuing to have issues, please reach out to customer support.
resolved Jun 20, 2025, 03:29 PM UTC

This incident has been resolved.

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