Filestack incident

PDF Info returns a 503 error with the message: "Cannot connect to the PDF provider."

Resolved after 50 minutes, affecting Conversions, on June 9, 2025.

identified Jun 09, 2025, 03:06 PM UTC

The issue has been identified and a fix is being implemented.

Started
Jun 09, 2025, 03:06 PM UTC
Resolved
Jun 09, 2025, 03:56 PM UTC
Duration
50m
Detected by Pingoru
Jun 09, 2025, 03:06 PM UTC

Affected components

Conversions

Update timeline

  1. identified Jun 09, 2025, 03:06 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jun 09, 2025, 03:56 PM UTC

    This incident has been resolved.

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