Resolved after 5 hours 52 minutes, affecting Site East and Mobile, on March 14, 2025.
The regional performance issue has been resolved per conversation with our external vendor and based on feedback from initially impacted members. FieldEdge performance has been restored to normal levels.
Affected components
Update timeline
- identified Mar 14, 2025, 06:23 PM UTC
We have received new reports that one of our upstream providers is experiencing an issue that is causing sporadic slowness and some connectivity issues for customers in the Mid-Atlantic US, North East US, and Canada. This issue will impact the web and mobile experience for some customers in these regions. This is a known outage with one of our providers and is impacting multiple services in these regions. We are monitoring their progress and will post an update once one is available.
- resolved Mar 15, 2025, 12:16 AM UTC
The regional performance issue has been resolved per conversation with our external vendor and based on feedback from initially impacted members. FieldEdge performance has been restored to normal levels.
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