Resolved after 6 hours 34 minutes, affecting Site East and Site West, on June 12, 2025.
FieldEdge services have been restored. The underlying third-party global cloud outage has been resolved and our integrated products have been stabilized. If you are still experiencing degraded performance or unavailable services please reach out to FieldEdge support to report the issue. We will continue to monitor all services to ensure continued availability.
Affected components
Update timeline
- investigating Jun 12, 2025, 08:01 PM UTC
FieldEdge is aware of degraded performance across a number of services. These services include our support chat integration, payment processing, PDF generation, and others. These outages are related to a third-party global cloud outage that many of our integrated products rely on. We will continue to investigate this issue and work with the related impacted partners. If you need to contact support, you can still chat using the following URL: https://xplorcontactcenter.my.site.com/fieldedge/s/
- investigating Jun 12, 2025, 08:01 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 12, 2025, 09:36 PM UTC
FieldEdge services have been restored. The underlying third-party global cloud outage has been resolved and our integrated products have been stabilized. If you are still experiencing degraded performance or unavailable services please reach out to FieldEdge support to report the issue. We will continue to monitor all services to ensure continued availability.
- resolved Jun 13, 2025, 02:36 AM UTC
This incident has been resolved.
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