Resolved after 6 hours 55 minutes, affecting SEPA and CHAPS and 1 more, on December 13, 2024.
Our provider has implemented the fix. New payments won't be affected. For all payments that need any action we will contact you directly. Apologies for the inconveniences.
Affected components
Update timeline
- identified Dec 13, 2024, 03:29 PM UTC
There is an ongoing issue with one of the providers related to payment balances on the UI as well as webhook processing. We are working on this and will provide further updates when they are available
- identified Dec 13, 2024, 04:13 PM UTC
Due to the issue mentioned, all payments may experience delays. Our provider is prioritizing the resolution of this matter, and we are closely monitoring the situation as well.
- resolved Dec 13, 2024, 10:25 PM UTC
Our provider has implemented the fix. New payments won't be affected. For all payments that need any action we will contact you directly. Apologies for the inconveniences.
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