Fathom incident

AI provider outage: some AI Summaries and Action Items failing to generate

Minor Vendor's status page →

Resolved after 1 hour 12 minutes, affecting Post-Call Processing, on April 8, 2025.

monitoring Apr 08, 2025, 04:05 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 08, 2025, 03:08 PM UTC
Resolved
Apr 08, 2025, 04:20 PM UTC
Duration
1h 12m
Detected by Pingoru
Apr 08, 2025, 03:08 PM UTC

Affected components

Post-Call Processing

Update timeline

  1. investigating Apr 08, 2025, 03:08 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 08, 2025, 04:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 08, 2025, 04:20 PM UTC

    This incident has been resolved.

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