Fat Zebra incident
Errors affecting Merchants switching via Fiserv (First Data XTP)
Resolved after 1 hour 1 minute, on October 29, 2024.
Fiserv have now confirmed the issue as resolved: Fiserv would like to advise that the network service disruption that was advised earlier today has now been resolved. Clients should now be able to process transactions via the Galaxy and XTP platform.
Update timeline
- investigating Oct 29, 2024, 10:01 PM UTC
We are currently investigating a problem with merchants switching through Fiserv (First Data XTP), receiving '91 - Host or Switch Unavailable' responses for all transactions.
- identified Oct 29, 2024, 10:19 PM UTC
Fiserv have confirmed an issue on their end, they are currently investigating a service disruption to Transaction Processing on the Galaxy and XTP platform. We will continue to keep you updated.
- monitoring Oct 29, 2024, 10:46 PM UTC
We are still awaiting confirmation from Fiserv, however, from our side, we are seeing healthchecks now passing and transactions are processing successfully. We will continue to monitor the transaction traffic closely to ensure there are no further issues. We will provide a further update shortly.
- resolved Oct 29, 2024, 11:02 PM UTC
Fiserv have now confirmed the issue as resolved: Fiserv would like to advise that the network service disruption that was advised earlier today has now been resolved. Clients should now be able to process transactions via the Galaxy and XTP platform.
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