Resolved after 1 day 17 hours, affecting LA - Santa Clara (RHV) and LA - Santa Clara (RHV), on July 22, 2026.
Traffic remains rerouted away from our Santa Clara (RHV) Point of Presence (POP) while our engineers continue to work on mitigation. Customers may experience slightly elevated latency while traffic is served from neighboring POPs. This POP will remain offline until further notice. We will provide another update once traffic has been restored to this location. All other products and services are unaffected by this incident.
Affected components
Update timeline
- investigating Jul 22, 2026, 12:04 AM UTC
We are investigating an issue causing connection failures and elevated errors for some customers connecting through our Santa Clara (RHV) Point of Presence (POP). We have rerouted traffic away from this location while our engineers work on mitigation. Customers may experience slightly elevated latency while traffic is served from neighboring POPs. We will provide another update as more information becomes available or within the next hour. All other products and services are unaffected by this incident.
- investigating Jul 22, 2026, 02:03 AM UTC
Traffic remains rerouted away from our Santa Clara (RHV) Point of Presence (POP) while our engineers continue to work on mitigation. Customers may experience slightly elevated latency while traffic is served from neighboring POPs. This POP will remain offline until further notice. We will provide another update once traffic has been restored to this location. All other products and services are unaffected by this incident.
- resolved Jul 23, 2026, 05:11 PM UTC
This event has been resolved.
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