Possible errors in our Kolkata (CCU) POP

Update timeline

1. investigating Jul 07, 2026, 03:55 PM UTC

   Traffic in Kolkata (CCU) has been temporarily rerouted. All other locations and services are unaffected.

2. investigating Jul 07, 2026, 04:17 PM UTC

   We are investigating reports of intermittent latency and errors impacting customers served through the Kolkata (CCU) Point of Presence. Traffic has been rerouted to nearby regions while our engineers investigate. Customers may experience intermittent impact during this time as traffic stabilizes on alternate paths. Our ability to deliver network services on all other locations, and our ability to security services are not affected by this incident. We will provide another update as more information becomes available.

3. investigating Jul 07, 2026, 04:27 PM UTC

   Our engineers believe they have identified contributing factor causing the issue impacting the Kolkata (CCU) status page component. We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery. All other products and services are unaffected by this incident.

4. resolved Jul 07, 2026, 06:08 PM UTC

   Engineering has confirmed that the Kolkata (CCU) Point of Presence has been fully restored. Customers may have experienced intermittent latency and errors from 15:55 to 16:08 UTC. This incident is resolved. Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above. Status Post, Created Date/Time: 2026-07-07 16:08:51 UTC