Resolved after 1 hour 20 minutes, affecting Security Console & API and Dashboard Data, on April 23, 2026.
Engineering has confirmed that Dashboard Data for our NGWAF Dashboard has been fully restored. From 17:47 to 18:57 UTC, customers may have experienced elevated 5xx errors, degraded performance, blank graphs or the inability to perform searches. Additionally, attempts to view queries from various sites may have failed returning an "Invalid search query" error message. This incident is resolved. Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team. Status Post, Created Date/Time: 2026-04-23 18:37:49 UTC
Affected components
Update timeline
- investigating Apr 23, 2026, 05:47 PM UTC
We are investigating elevated errors to Dashboard Data in our Next Gen-WAF (NGWAF) Dashboard. All other products and services are unaffected by this incident.
- investigating Apr 23, 2026, 06:59 PM UTC
Our engineers believe they have identified contributing factor causing the issue impacting Dashboard Data for our NGWAF Dashboard. We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery. All other products and services are unaffected by this incident.
- monitoring Apr 23, 2026, 07:03 PM UTC
Engineering has confirmed the impact to Dashboard Data for our NGWAF Dashboard has been mitigated.
- resolved Apr 23, 2026, 07:07 PM UTC
Engineering has confirmed that Dashboard Data for our NGWAF Dashboard has been fully restored. From 17:47 to 18:57 UTC, customers may have experienced elevated 5xx errors, degraded performance, blank graphs or the inability to perform searches. Additionally, attempts to view queries from various sites may have failed returning an "Invalid search query" error message. This incident is resolved. Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team. Status Post, Created Date/Time: 2026-04-23 18:37:49 UTC
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