Resolved after 15 hours 6 minutes, affecting Client Websites, on April 21, 2025.
We've implemented a solution and are seeing performance return to normal. We're continuing to closely watch and make sure this issue is fully resolved.
Affected components
Update timeline
- investigating Apr 21, 2025, 05:02 PM UTC
Our team is investigating this issue. We will provide an update within 30 minutes with more information.
- investigating Apr 21, 2025, 05:30 PM UTC
Our team is continuing to investigate this issue. We will provide an update within 30 minutes with more information.
- identified Apr 21, 2025, 05:51 PM UTC
We've identified the issue with one of our 3rd party vendors and are in the process of implementing a solution. We sincerely appreciate your patience.
- monitoring Apr 21, 2025, 06:31 PM UTC
We have implemented a solution and are seeing performance return to normal. We're continuing to closely watch and make sure this issue is fully resolved.
- monitoring Apr 21, 2025, 08:26 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 21, 2025, 08:55 PM UTC
We are continuing to monitor for any further issues.
- identified Apr 21, 2025, 10:51 PM UTC
We've identified a second issue and are in the process of implementing a solution. We sincerely appreciate your patience and apologize for any confusion.
- monitoring Apr 22, 2025, 12:07 AM UTC
We've implemented a solution and are seeing performance return to normal. We're continuing to closely watch and make sure this issue is fully resolved.
- resolved Apr 22, 2025, 08:08 AM UTC
This incident has been resolved.
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