Resolved after 14 minutes, affecting Falcony, on October 20, 2025.
Amazon Web Services (AWS) is experiencing a service disruption on one of its regions. This service disruption has caused the following Falcony services to be unavailable: - Customer support platform - Help center - Status page The Falcony application is unaffected. Some Falcony services, such as email sending, might experience delays. Amazon has implemented a fix, and they are seeing positive outcomes. We will keep monitoring the situation.
Affected components
Update timeline
- monitoring Oct 20, 2025, 09:49 AM UTC
Amazon Web Services (AWS) is experiencing a service disruption on one of its regions. This service disruption has caused the following Falcony services to be unavailable: - Customer support platform - Help center - Status page The Falcony application is unaffected. Some Falcony services, such as email sending, might experience delays. Amazon has implemented a fix, and they are seeing positive outcomes. We will keep monitoring the situation.
- resolved Oct 20, 2025, 10:04 AM UTC
This incident has been resolved.
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