Incident on Fabrick services

Update timeline

1. identified May 19, 2026, 12:55 PM UTC

   We are currently experiencing an issue on SEPA instant caused by an external third-party provider. We are in contact with the provider and they are actively working on it. Our team is monitoring the situation and will provide further updates as soon as they become available. The services involved are: Banking as a services PSD2 Passive Gateway PSD2 Active Gateway SME Banking Fabrick PASS Fabrick Team Stiamo attualmente riscontrando un problema sul servizio SEPA Instant causato da un fornitore terzo esterno. Siamo in contatto con il fornitore, che è già al lavoro per la risoluzione. Il nostro team sta monitorando la situazione e forniremo ulteriori aggiornamenti appena disponibili. I servizi coinvolti sono: Banking as a services PSD2 Passive Gateway PSD2 Active Gateway SME Banking Fabrick PASS Team Fabrick

2. identified May 19, 2026, 03:56 PM UTC

   The incident is still ongoing. Technical investigations are continuing together with the external provider, who has planned a rollback around 02:30 CEST. After the rollback, we will provide a further update. Fabrick Team L’incident è ancora in corso. Le verifiche tecniche stanno proseguendo insieme al provider esterno, che ha pianificato un rollback intorno alle 02:30 CEST. Dopo il rollback, forniremo un nuovo aggiornamento. Team Fabrick

3. resolved May 20, 2026, 01:53 AM UTC

   This incident has been resolved.