Resolved after 43 minutes, affecting Web Application and Mobile Application, on July 25, 2025.
The issue has been resolved. User creation and update are working as expected again. Thank you for your understanding and patience.
Affected components
Update timeline
- identified Jul 25, 2025, 01:41 PM UTC
Some users may be experiencing failures when attempting to create or update their accounts on the platform due to exceptions occurring on certain APIs. A hotfix is currently being deployed to resolve the issue.
- monitoring Jul 25, 2025, 01:48 PM UTC
The hotfix has been successfully deployed. We are currently monitoring the situation to ensure the issue is fully resolved and no further exceptions occur.
- resolved Jul 25, 2025, 02:25 PM UTC
The issue has been resolved. User creation and update are working as expected again. Thank you for your understanding and patience.
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Amazon Web Services