Resolved after 19 days 12 hours, affecting American Express, on June 18, 2025.
The issue affecting data imports via the Amex Business API has been fully resolved. After closely monitoring the situation, we have confirmed that transaction imports are functioning normally, and no further disruptions have been observed. If you experience any unexpected behavior or are missing transactions, please reach out to Concierge via in-app chat or email us at [email protected] with specific examples for further investigation.
Affected components
Update timeline
- investigating Jun 18, 2025, 04:05 AM UTC
Our team is currently investigating an issue with data importing via the Amex Business API. Transaction data import has been paused while we track down the underlying issue. This will not affect card assignments. Note: This does not affect the Amex @Work Commercial feed.
- monitoring Jun 20, 2025, 11:05 PM UTC
We have identified the issue affecting data imports via the Amex Business API, and it appears to have been temporary. Expense import has now been resumed, and transactions from American Express cards should once again be importing as expected. If you continue to experience any issues, please reach out to Concierge via in-app chat or email us at [email protected] with specific examples for further investigation.
- resolved Jul 07, 2025, 04:18 PM UTC
The issue affecting data imports via the Amex Business API has been fully resolved. After closely monitoring the situation, we have confirmed that transaction imports are functioning normally, and no further disruptions have been observed. If you experience any unexpected behavior or are missing transactions, please reach out to Concierge via in-app chat or email us at [email protected] with specific examples for further investigation.
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