Exclaimer incident
Signature Designer not accessible, redirecting to Home
Resolved after 3 hours 34 minutes, affecting UK: UI: Admin User Interface and AU: UI: Admin User Interface and 1 more, on August 20, 2026.
Engineers have confirmed that the previous service alert has been resolved. The service is now back to full health and is working as normal. Thank you for your patience.
Affected components
Update timeline
- investigating Aug 20, 2026, 12:34 PM UTC
Engineers are aware of an issue affecting the Signature Designer, which is preventing some customers from editing signature templates. There is no impact to mail flow or signature delivery at this time. We are investigating and will provide a further update within 60 minutes.
- monitoring Aug 20, 2026, 12:59 PM UTC
Exclaimer engineers have resolved the issue, and customers should no longer experience any issues when using the Signature Designer. We are now monitoring for any further issues.
- resolved Aug 20, 2026, 04:08 PM UTC
Engineers have confirmed that the previous service alert has been resolved. The service is now back to full health and is working as normal. Thank you for your patience.
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