Exclaimer Cloud pages not loading as expected

Update timeline

1. investigating Aug 18, 2026, 08:31 AM UTC

   Exclaimer Engineers are aware of a transient issue that may cause certain pages, such as Branding, Campaigns, and Disclaimers, to fail to load for customers within the Exclaimer Portal. Remediation work is underway to restore access to these sections of the portal. Signatures are still being applied to Emails. If you are seeing that signatures are not being applied, please contact our support team, who will be happy to help.

2. monitoring Aug 18, 2026, 10:39 AM UTC

   Our engineers have resolved the issue, and customers should no longer experience any issues when using the Exclaimer Cloud Portal. We are now monitoring to ensure stability remains. If you are continuing to see issues, please don't hesitate to contact our support team, who will be happy to help.

3. monitoring Aug 18, 2026, 12:23 PM UTC

   Exclaimer Engineers are aware of reports of the Signature Designer failing to load for some customers. Initial remediation actions have been taken, and the Signature Designer should now load as expected for users. We are investigating the cause of the issue now

4. identified Aug 18, 2026, 01:21 PM UTC

   We have identified an issue within the portal where some buttons are not responding to clicks for some users. Engineers are working now to resolve the issue.

5. monitoring Aug 18, 2026, 02:21 PM UTC

   Engineers have been able to resolve the issue and have resumed monitoring for any further issues.

6. resolved Aug 19, 2026, 08:20 AM UTC

   Our engineers have monitored over the evening and confirmed this is now resolved