Resolved after 11 hours 20 minutes, affecting US: Client Side: Signature Application - Office 365 and US: Client Side: Signature Application - Google Workspace, on August 4, 2026.
Imprinting has now recovered and is operationsl once more. Engineers will continue to monitor the situation.
Affected components
Update timeline
- investigating Aug 04, 2026, 07:14 PM UTC
We are currently seeing an increase in imprint failures for messages processed in the US1 datacenter.
- identified Aug 04, 2026, 07:38 PM UTC
We have identified an issue with the auto scaling on key services. These have been manually scaled and we are seeing recovery.
- monitoring Aug 04, 2026, 07:54 PM UTC
Imprinting has now recovered and is operationsl once more. Engineers will continue to monitor the situation.
- resolved Aug 05, 2026, 06:34 AM UTC
This incident has been resolved.
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