Exclaimer incident
Issues accessing Signatures list in Exclaimer portal
Resolved after 4 hours 48 minutes, on July 10, 2026.
A successful change has addressed the issue, including mitigation to prevent the issue from occurring again. Customers should no longer see any error messages or encounter any issues when accessing the Signatures, Campaigns, or Disclaimers tabs. If you are experiencing any issues with the Exclaimer Portal, please raise a support ticket, and our team will be happy to help https://support.exclaimer.com/hc/en-gb/p/raise-ticket
Update timeline
- investigating Jul 10, 2026, 11:03 AM UTC
Exclaimer Engineers are investigating an issue where some customers may receive an 'unexpected error occurred' page when attempting to navigate to the Signatures, Campaigns, or Disclaimers tabs. If you are experiencing this issue, please raise a support ticket using the link below. https://support.exclaimer.com/hc/en-gb/p/raise-ticket Signatures are continuing to be applied as expected to messages through both the mail flow rule and the Exclaimer add-in.
- identified Jul 10, 2026, 02:39 PM UTC
Exclaimer Engineers have identified the cause of the issue and are implementing changes to address the cause. We have also verified that this issue affected a small subset of customers.
- resolved Jul 10, 2026, 03:52 PM UTC
A successful change has addressed the issue, including mitigation to prevent the issue from occurring again. Customers should no longer see any error messages or encounter any issues when accessing the Signatures, Campaigns, or Disclaimers tabs. If you are experiencing any issues with the Exclaimer Portal, please raise a support ticket, and our team will be happy to help https://support.exclaimer.com/hc/en-gb/p/raise-ticket
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