Resolved after 64 days 5 hours, on December 18, 2025.
Our finance team has contacted customers who were impacted, and refunds have been arranged directly.
Update timeline
- identified Dec 18, 2025, 10:27 AM UTC
Exclaimer is aware of an error that has resulted in duplicate payments being taken from some customers this month. We are in the process of refunding all duplicate payments; these should be returned within seven(7) business days. We apologise for any inconvenience that may have occurred. More information will be provided directly to impacted customers.
- identified Dec 19, 2025, 09:26 AM UTC
We have now contacted the impacted customers directly to confirm that the refund for the duplicate transaction is underway and to provide more information on the issue.
- resolved Feb 20, 2026, 03:56 PM UTC
Our finance team has contacted customers who were impacted, and refunds have been arranged directly.
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