Resolved after 1 hour 39 minutes, affecting Exalate Console and Synchronisation node and 1 more, on November 20, 2025.
timeout
Affected components
Update timeline
- identified Nov 20, 2025, 09:43 AM UTC
We have identified an issue when trying to access the SyncRoom page, caused by a significant increase in DNS traffic originating from an external problem between Hostinger and Cloudflare. This external issue is currently impacting our service and is preventing the SyncRoom page and the community from loading Important Note: This issue does not affect the core Exalate functionality. Synchronization is continuing to work as expected. We are actively working to resolve this and will provide an update within the next two hours. Thank you for your patience.
- monitoring Nov 20, 2025, 10:29 AM UTC
A fix has been implemented by Hostinger and the services have been restored (Exalate community and SyncRoom) We will continue to monitor the results.
- resolved Nov 20, 2025, 11:23 AM UTC
This incident has been resolved.
- postmortem Apr 01, 2026, 04:08 AM UTC
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