Salesforce nodes down due to a major service interruption at Salesforce

Update timeline

1. identified Nov 13, 2024, 08:44 AM UTC

   Integration services to Salesforce are affected by a major service interruption on the Salesforce side Check here - https://status.salesforce.com/products/Salesforce_Services We are monitoring the situation and will be handling it as new information from Salesforce is provided.

2. monitoring Nov 13, 2024, 09:40 AM UTC

   All the nodes are back operationally, but currently we don't see any activity on these nodes. We are moving the incident into monitoring (and will be doing some additional testing, lowering the severity to 'degraded performance'

3. monitoring Nov 14, 2024, 11:08 AM UTC

   All nodes are back to normal. We continue monitoring

4. resolved Nov 19, 2024, 04:09 PM UTC

   We consider the case closed. The root cause was a degraded performance at the salesforce side. We are looking how this can be notified in the Exalate product.

5. postmortem Apr 01, 2026, 04:11 AM UTC

   timeout