Resolved after 8 hours 3 minutes, affecting connect.exalate.net (mapper) and Hosting platform and 1 more, on May 4, 2026.
The system has been under close observation and it has been stable. We will provide a post-mortem to the incident in due course.
Affected components
Update timeline
- investigating May 04, 2026, 01:24 PM UTC
We have reports of some Exlate cloud nodes being unavailable. Our team is currently investigating the issue.
- investigating May 04, 2026, 01:41 PM UTC
We are continuing to investigate this issue.
- investigating May 04, 2026, 01:42 PM UTC
We are continuing to investigate this issue.
- identified May 04, 2026, 02:50 PM UTC
Our cloud team has identified the root cause and is actively engaged in rectifying it.
- identified May 04, 2026, 03:53 PM UTC
affected nodes are recovering while our cloud team continues to work on the issue.
- monitoring May 04, 2026, 06:50 PM UTC
All nodes are operational, our cloud team continues to review the affected cluster and work on its maintenance.
- resolved May 04, 2026, 09:28 PM UTC
The system has been under close observation and it has been stable. We will provide a post-mortem to the incident in due course.
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