Exa incident
ExaCube Outage
Resolved after 4 hours 43 minutes, affecting ExaCube (ExaCube Hardware), on August 19, 2026.
After monitoring we're happy to resolve this incident. If you are still experiencing any issue please get in touch with our support team 0345 145 1234.
Affected components
Update timeline
- investigating Aug 19, 2026, 08:31 AM UTC
We've identified an issue affecting customers using ExaCube. Our engineering team are actively investigating. We will provide more information as soon as we have it. We apologise for any inconvenience caused.
- identified Aug 19, 2026, 10:26 AM UTC
We've identified that the issue was caused by a back end service, we are in the process of moving ExaCube customers to a back up platform to restore connectivity. Apologies for any inconvenience caused.
- monitoring Aug 19, 2026, 10:39 AM UTC
This issue is now resolved and we are monitoring the service, please get in touch with our support team via 0345 145 1234 if you are still experiencing any problems.
- resolved Aug 19, 2026, 01:14 PM UTC
After monitoring we're happy to resolve this incident. If you are still experiencing any issue please get in touch with our support team 0345 145 1234.
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