Evidos incident

Investigating Delays In Transaction Processing

Resolved after 33 minutes, affecting API and Portal, on May 21, 2026.

monitoring May 21, 2026, 11:28 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 21, 2026, 11:05 PM UTC
Resolved
May 21, 2026, 11:38 PM UTC
Duration
33m
Detected by Pingoru
May 21, 2026, 11:05 PM UTC

Affected components

APIPortal

Update timeline

  1. investigating May 21, 2026, 11:05 PM UTC

    Currently we're investigating an issue causing delays in transaction processing. A subset of requests may take longer than expected to complete, and in some cases may time out before processing finishes. We are actively working to reduce the delay and restore normal performance. We will provide another update as soon as we have more information.

  2. identified May 21, 2026, 11:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 21, 2026, 11:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 21, 2026, 11:38 PM UTC

    This incident has been resolved.

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