Evidos incident
ID Proof - Issues with Camera method (OCR) and Signhost app validations
Resolved after 4 hours 57 minutes, affecting ID Proof and Signhost App, on February 28, 2025.
After working with our IDV partner, we managed to solve the incident. ID Proof is back up again.
Affected components
Update timeline
- investigating Feb 28, 2025, 10:32 AM UTC
We are experiencing issues with our identity verification product ID Proof. Users trying to validate their ID document using the camera method (OCR) or the Signhost app are not able to complete the process of scanning their document. We are investigating the issues. Document signing is not affected.
- identified Feb 28, 2025, 10:46 AM UTC
The issue has been identified and we are working on a fix.
- identified Feb 28, 2025, 12:27 PM UTC
We are continuing to work on a fix for this issue together with our partners.
- resolved Feb 28, 2025, 03:30 PM UTC
After working with our IDV partner, we managed to solve the incident. ID Proof is back up again.
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