Evidos incident

Issues with creating transactions in webportal using Onfido verification

Resolved after 1 hour 38 minutes, affecting IDV Sign (Onfido), on November 25, 2025.

monitoring Nov 25, 2025, 12:10 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 25, 2025, 10:33 AM UTC
Resolved
Nov 25, 2025, 12:12 PM UTC
Duration
1h 38m
Detected by Pingoru
Nov 25, 2025, 10:33 AM UTC

Affected components

IDV Sign (Onfido)

Update timeline

  1. investigating Nov 25, 2025, 10:33 AM UTC

    We are currently investigating this issue.

  2. identified Nov 25, 2025, 12:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 25, 2025, 12:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 25, 2025, 12:12 PM UTC

    This incident has been resolved.

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