Evidos incident
ID Proof - ID validation fails to start in Signhost Android app
Resolved after 2 days 21 hours, affecting ID Proof and Signhost App, on April 10, 2026.
A fix has been released to the Google app store and the deeplink problem is solved. Updating the Android app lets users finish identification.
Affected components
Update timeline
- identified Apr 10, 2026, 01:29 PM UTC
Some customers may experience issues starting ID validation in the Signhost app on Android devices. Instead of launching the ID validation flow, users are prompted to log in. Our team is working on a fix and we will provide further updates as progress is made. Our signing services are not affected.
- resolved Apr 13, 2026, 10:35 AM UTC
A fix has been released to the Google app store and the deeplink problem is solved. Updating the Android app lets users finish identification.
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