Resolved after 1 hour 52 minutes, affecting section-176088 (API) and section-176088 (Mobile App), on August 21, 2025.
Our vendor has informed us that the issue has been resolved. We appreciate your patience during this time and we sincerely apologize for any inconvenience caused!
Affected components
Update timeline
- investigating Aug 21, 2025, 06:40 PM UTC
Our Pay Card servicing provider is currently experiencing an ongoing incident that may affect our users. As a result, users may encounter difficulties signing up for a Pay Card, viewing transactions in the mobile app, and performing transfers to a bank account. The vendor has acknowledged the issue and is actively working on a fix. We recognize the significance of our Pay Card services and sincerely apologize for any inconvenience this may cause. Our dedicated teams are diligently monitoring the situation and collaborating closely with our vendor to resolve the issue promptly.
- resolved Aug 21, 2025, 08:32 PM UTC
Our vendor has informed us that the issue has been resolved. We appreciate your patience during this time and we sincerely apologize for any inconvenience caused!
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