Resolved after 1 day 16 hours, affecting eSIM Connectivity, on October 13, 2025.
After an extended period of monitoring, we have seen no further issues with UK connectivity so will close this incident.
Affected components
Update timeline
- identified Oct 13, 2025, 04:19 PM UTC
Vodafone UK is experiencing a major issue disrupting their 4G and 5G service. This issue impacts mobile data connectivity on all UK eSIMs. Data only eSIMs should automatically select an alternative network, however if they don’t, you can use this article to talk your customers through manual network selection - https://help.esim-go.com/hc/en-gb/articles/11891839493649-Manual-Network-Selection We will provide further updates as we receive them.
- monitoring Oct 13, 2025, 05:53 PM UTC
Vodafone UK has implemented a fix that they believe has resolved the outage. We are seeing mobile data connectivity return to expected levels but will continue to monitor to ensure this remains the case.
- resolved Oct 15, 2025, 08:24 AM UTC
After an extended period of monitoring, we have seen no further issues with UK connectivity so will close this incident.
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