eSIM Go incident

Some Failing Orders

Resolved after 2 hours 2 minutes, affecting Travel Management Portal and Travel API, on December 6, 2025.

resolved Dec 06, 2025, 08:27 PM UTC

After a period of monitoring, we believe that the issue is fully resolved. We apologise for any disruption caused.

Started
Dec 06, 2025, 06:24 PM UTC
Resolved
Dec 06, 2025, 08:27 PM UTC
Duration
2h 2m
Detected by Pingoru
Dec 06, 2025, 06:24 PM UTC

Affected components

Travel Management PortalTravel API

Update timeline

  1. monitoring Dec 06, 2025, 06:24 PM UTC

    We are aware of an issue that was causing some orders to fail. A fix has been applied for the issue looks to have been successful. We will continue monitoring for a period of time. We apologise for any inconvenience caused.

  2. resolved Dec 06, 2025, 08:27 PM UTC

    After a period of monitoring, we believe that the issue is fully resolved. We apologise for any disruption caused.

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