Resolved after 1 hour 28 minutes, on June 4, 2026.
Dear Partners, Following successful implementation of a fix from our upstream provider, we believe this incident is now resolved. Thank you for your patience and understanding whilst we investigated this. In the unlikely event you are still encountering any CDR-related issues, please do not hesitate to reach out to our support team.
Update timeline
- identified Jun 04, 2026, 10:51 AM UTC
We are currently experiencing delays in processing CDRs for both Profile 1 and 6. We have already identified the fix and are now working with our upstream provider to get it implemented as soon as possible. This will have no effect on any active eSIMs or the entitlements on any bundles. No data has been lost and will all be restored once this issue has been resolved. If you have any questions or concerns, please contact your account manager or our support team. Thank you for your patience whilst we handle this matter.
- resolved Jun 04, 2026, 12:19 PM UTC
Dear Partners, Following successful implementation of a fix from our upstream provider, we believe this incident is now resolved. Thank you for your patience and understanding whilst we investigated this. In the unlikely event you are still encountering any CDR-related issues, please do not hesitate to reach out to our support team.
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