eReceptionist incident

Cloudflare Outage Impacting Services

Resolved after 5 hours 39 minutes, affecting eVoice Signup / Login Web Services and Outbound Fax Systems and 1 more, on November 18, 2025.

monitoring Nov 18, 2025, 03:51 PM UTC

We are continuing to monitor for any further issues.

Started: Nov 18, 2025, 01:08 PM UTC
Resolved: Nov 18, 2025, 06:48 PM UTC
Duration: 5h 39m
Detected by Pingoru: Nov 18, 2025, 01:08 PM UTC

Affected components

eVoice Signup / Login Web ServicesOutbound Fax SystemsVoice ServersAccount ManagerInbound Fax ServicesWCSA customer service siteTexting (SMS)Voicemail SystemsVoice-to-text SystemsEmail Delivery Delays

Update timeline

investigating Nov 18, 2025, 01:08 PM UTC

We are currently experiencing an issue due to a widespread Cloudflare outage. This is affecting access to our services, including login, website availability, and certain API operations. Our teams are actively monitoring Cloudflare's status and working to mitigate the impact where possible. We will provide updates as soon as Cloudflare implements a fix or if we make any adjustments to restore service. Thank you for your patience and understanding.
identified Nov 18, 2025, 01:17 PM UTC

Cloudflare has identified the issue and a fix is being implemented.
identified Nov 18, 2025, 02:13 PM UTC

Core Services have been restored.
monitoring Nov 18, 2025, 02:15 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Nov 18, 2025, 03:22 PM UTC

We are continuing to monitor for any further issues.
monitoring Nov 18, 2025, 03:51 PM UTC

We are continuing to monitor for any further issues.
resolved Nov 18, 2025, 06:48 PM UTC

This incident has been resolved.

Your product runs on more than eReceptionist

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.