Equinix Metal incident
Incident due to emergency maintenance by a third-party provider impacting Equinix customers.
Resolved after 1 hour 47 minutes, affecting Seoul (SL), on August 22, 2025.
Anycast traffic in the SL metro has returned to normal as the BGP sessions have been established. We will continue to monitor the results for the next 30 minutes.
Affected components
Update timeline
- identified Aug 22, 2025, 10:38 AM UTC
Anycast traffic is currently impacted in the SL metro due to emergency maintenance by a third-party provider.
- identified Aug 22, 2025, 10:41 AM UTC
We are continuing to work on a fix for this issue.
- identified Aug 22, 2025, 11:14 AM UTC
We are continuing to work on a fix for the issue. However, customers in TY, OS, HK, and SG metros may have experienced packet loss due to an ungraceful shift in traffic.
- monitoring Aug 22, 2025, 11:24 AM UTC
Anycast traffic in the SL metro has returned to normal as the BGP sessions have been established. We will continue to monitor the results for the next 30 minutes.
- resolved Aug 22, 2025, 12:25 PM UTC
This incident has been resolved.
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