Resolved after 4 hours 27 minutes, affecting Equinix Metal Network and Sao Paulo (SP), on August 28, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 28, 2025, 02:19 AM UTC
Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro. Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant secondary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits. Please reach out at [email protected] with any questions.
- identified Aug 28, 2025, 02:33 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 28, 2025, 03:11 AM UTC
We want to inform you that this issue is due to a hardware problem in our third-party provider's network. The provider's engineers are currently investigating the issue to determine the cause and implement a resolution as quickly as possible.
- monitoring Aug 28, 2025, 06:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2025, 06:47 AM UTC
This incident has been resolved.
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