Resolved after 3 hours 39 minutes, affecting Customer Web Console Frontend and Customer Web Console API, on September 28, 2022.
This incident is now resolved and the customer console is fully accessible once again.
Affected components
Customer Web Console FrontendCustomer Web Console API
Update timeline
- identified Sep 28, 2022, 05:38 PM UTC
This seems to be due to a widespread outage with AWS's API Gateway service. We expect this will be resolved soon.
- monitoring Sep 28, 2022, 07:52 PM UTC
AWS has mostly recovered. Occasional API calls are still failing, but console should now be accessible.
- resolved Sep 28, 2022, 09:18 PM UTC
This incident is now resolved and the customer console is fully accessible once again.
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