Entri Outage History

Started Oct 13, 2026, 05:17 PM UTC· resolved Oct 14, 2026, 06:43 PM UTC

1. identified Oct 13, 2026, 05:17 PM UTC

   Asynchronous DNS setup in Entri Sell is working intermittently for domains hosted at IONOS, due to failures on the IONOS side. Only IONOS domains are affected; setups for all other providers are working normally. We have identified the issue and are in contact with IONOS to get it resolved. We will post another update as soon as we have more information.

2. identified Oct 13, 2026, 05:41 PM UTC

   Due to instability in the IONOS purchase flow, we have rolled back the IONOS Entri Sell purchase flow from version 2 to version 1 as a precaution. Customers will see the previous version of the flow while we investigate. Asynchronous DNS setup for IONOS domains remains intermittently affected due to failures on the IONOS side. Only IONOS domains are impacted; all other providers are working normally. We are still in contact with IONOS and will post another update once the issue is resolved.

3. identified Oct 13, 2026, 06:12 PM UTC

   Due to ongoing issues on the IONOS side, we have temporarily migrated all IONOS Entri Sell customers to GoDaddy. Domain searches and purchases for these customers are now being processed through GoDaddy and are working normally. Once the IONOS issues are resolved, we will return these customers to their normal settings and post another update.

4. resolved Oct 14, 2026, 06:43 PM UTC

   The issue on the IONOS side has been resolved. All IONOS Entri Sell customers have been returned to their normal registrar settings, and domain searches and purchases are once again being processed through IONOS. No action is required from customers. Thank you for your patience while we worked with IONOS to resolve this.

5. resolved Oct 14, 2026, 06:43 PM UTC

   The issue on the IONOS side has been resolved. All IONOS Entri Sell customers have been returned to their normal registrar settings, and domain searches and purchases are once again being processed through IONOS. No action is required from customers. Thank you for your patience while we worked with IONOS to resolve this.

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Started Oct 04, 2026, 01:28 PM UTC· resolved Oct 04, 2026, 05:26 PM UTC

1. identified Oct 04, 2026, 01:28 PM UTC

   Between 12:06 and 12:40 UTC on October 4, our primary database experienced an unplanned host failure and was automatically recovered by AWS. During this window, some domain registrations submitted to the monitoring service were not processed and are not currently being tracked. Webhook delivery continued throughout, though some webhooks were delayed by up to a few minutes and webhook logs in the dashboard have a gap for this period.

2. monitoring Oct 04, 2026, 02:26 PM UTC

   The affected domain registrations have been re-processed and are now being monitored. We are watching the system to confirm everything is stable.

3. resolved Oct 04, 2026, 05:26 PM UTC

   On October 4, our primary database experienced an unplanned host failure between 12:06 and 12:40 UTC and was automatically recovered. A small number of domain registrations submitted to the monitoring service during that window were not processed; all of them have been re-registered and are being monitored normally. Delivery of Domain status monitoring webhooks was delayed for part of the day while queued events were released progressively. No events were lost. Delivery is back to normal.

4. resolved Oct 04, 2026, 05:26 PM UTC

   On October 4, our primary database experienced an unplanned host failure between 12:06 and 12:40 UTC and was automatically recovered. A small number of domain registrations submitted to the monitoring service during that window were not processed; all of them have been re-registered and are being monitored normally. Delivery of Domain status monitoring webhooks was delayed for part of the day while queued events were released progressively. No events were lost. Delivery is back to normal.

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Started Oct 01, 2026, 07:13 PM UTC· resolved Oct 04, 2026, 12:38 PM UTC

1. identified Oct 01, 2026, 07:13 PM UTC

   IONOS is currently experiencing an outage on their side, which affects domain purchases through IONOS in Entri Sell. You can follow their status at https://www.ionos-status.com/. In the meantime, we are redirecting all IONOS traffic to GoDaddy so that domain purchases continue to work without interruption. No action is needed on your end. We are keeping a close eye on IONOS and will switch traffic back once their service is stable again. We will post another update here as soon as that happens.

2. resolved Oct 04, 2026, 12:38 PM UTC

   IONOS Outage Resolved.

3. resolved Oct 04, 2026, 12:38 PM UTC

   IONOS Outage Resolved.

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Started Sep 29, 2026, 02:37 PM UTC· resolved Sep 29, 2026, 03:35 PM UTC

1. investigating Sep 29, 2026, 02:37 PM UTC

   The GoDaddy flow is currently unavailable. While we work to restore service, all traffic is being automatically redirected to Ionos to maintain operational continuity. We will share any updates on this page.

2. identified Sep 29, 2026, 02:38 PM UTC

   We are currently experiencing an issue with GoDaddy APIs and are in contact with their team to investigate and resolve it. We will provide further updates as soon as more information becomes available.

3. resolved Sep 29, 2026, 03:35 PM UTC

   This incident has been resolved. GoDaddy domain purchases through Entri Sell are working normally again, and all systems are fully operational. The temporary routing through IONOS has been reverted, so no action is needed on your side. Thanks for your patience.

4. resolved Sep 29, 2026, 03:35 PM UTC

   This incident has been resolved. GoDaddy domain purchases through Entri Sell are working normally again, and all systems are fully operational. The temporary routing through IONOS has been reverted, so no action is needed on your side. Thanks for your patience.

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Started Sep 24, 2026, 08:35 PM UTC· resolved Sep 24, 2026, 08:36 PM UTC

1. identified Sep 24, 2026, 08:35 PM UTC

   We're seeing intermittent DNS resolution failures for domains under the .shop extension. The issue is at the .shop registry level (GMO Registry): since around 16:18 UTC, the registry's nameservers have been returning "domain does not exist" for .shop domains, so resolvers can't reach the domain's own DNS provider. This is not caused by Entri, and the DNS records configured through Entri remain in place at each domain's DNS provider. Nothing has been deleted or changed. What you might notice while this lasts: • .shop domains, and custom domains that point to a .shop hostname via CNAME, may fail to load or show as not propagated. • Domain connection and verification flows for .shop domains may stall or report records as missing. • Entri Monitor may flag .shop domains as unreachable or report their records as missing, and you may receive alerts for them. These alerts reflect the registry issue, not a real change to your users' DNS configuration. • Other extensions (.com, .io, etc.) are not affected. There's no action needed on your side or your users' side. Please don't ask users to re-enter or change their DNS records, since the records are correct and will resolve again once the registry is fixed. Registrars have escalated the issue to the registry, and we're monitoring it closely. We'll post an update as soon as we know more.

2. monitoring Sep 24, 2026, 08:35 PM UTC

   The .shop registry's nameservers are responding normally again and .shop domains are resolving. Some resolvers may still have the failed answer cached, so a few users could see errors for a little longer. We'll keep monitoring and re-run propagation checks for any .shop domains that were affected.

3. resolved Sep 24, 2026, 08:36 PM UTC

   .shop resolution has been stable since [HH:MM] UTC. The incident was caused by an issue at the .shop registry (GMO Registry), which returned "domain does not exist" responses for .shop domains between roughly 16:18 UTC and [HH:MM] UTC. No DNS records managed through Entri were changed or lost. Any Entri Monitor alerts for .shop domains during this window can be safely ignored, and affected domains will return to a healthy status on the next check. If you still see a .shop domain failing to verify, reach out to support and we'll take a look.

4. resolved Sep 24, 2026, 08:36 PM UTC

   .shop resolution has been stable since [HH:MM] UTC. The incident was caused by an issue at the .shop registry (GMO Registry), which returned "domain does not exist" responses for .shop domains between roughly 16:18 UTC and [HH:MM] UTC. No DNS records managed through Entri were changed or lost. Any Entri Monitor alerts for .shop domains during this window can be safely ignored, and affected domains will return to a healthy status on the next check. If you still see a .shop domain failing to verify, reach out to support and we'll take a look.

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Started Sep 11, 2026, 01:58 AM UTC· resolved Sep 11, 2026, 03:29 AM UTC

1. investigating Sep 11, 2026, 01:58 AM UTC

   Our certificate provider, Let's Encrypt, is investigating elevated Domain Control Validation failure rates. This can delay or prevent new SSL certificates from being issued for Entri Power and Entri Secure. Domains with certificates already in place are not affected and continue to serve traffic normally. We are tracking the upstream status closely and will post an update as soon as we know more.

2. resolved Sep 11, 2026, 03:29 AM UTC

   "Let's Encrypt has resolved the underlying issue and validations are succeeding. New certificate provisioning for Entri Power and Entri Secure is operating normally. Existing domains were not affected at any point. "

3. resolved Sep 11, 2026, 03:29 AM UTC

   "Let's Encrypt has resolved the underlying issue and validations are succeeding. New certificate provisioning for Entri Power and Entri Secure is operating normally. Existing domains were not affected at any point. "

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Started Sep 08, 2026, 07:06 PM UTC· resolved Sep 09, 2026, 02:19 PM UTC

1. investigating Sep 08, 2026, 07:06 PM UTC

   We have identified a partial outage with the IONOS provider that is affecting certain Sell flows. Users may experience issues when purchasing domains or updating DNS records for domains managed through IONOS. We are investigating the issue and working to restore full functionality. We will provide further updates as more information becomes available.

2. resolved Sep 09, 2026, 02:19 PM UTC

   This issue has been resolved. Purchasing domains and updating DNS records for domains managed through IONOS are working normally again in Sell flows. We have confirmed that affected flows are completing successfully. Thank you for your patience.

3. resolved Sep 09, 2026, 02:19 PM UTC

   This issue has been resolved. Purchasing domains and updating DNS records for domains managed through IONOS are working normally again in Sell flows. We have confirmed that affected flows are completing successfully. Thank you for your patience.

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Started Sep 02, 2026, 08:54 PM UTC· resolved Sep 03, 2026, 02:19 AM UTC

1. identified Sep 02, 2026, 08:54 PM UTC

   Our certificate provider, Let's Encrypt, is performing scheduled maintenance on its production systems today, September 2, from 20:30 to 22:30 UTC. During this window, new SSL certificate issuance and renewals for Entri Power and Entri Secure may be delayed or fail temporarily. Existing certificates and live sites are not affected. We are monitoring the situation and will post an update once the maintenance is complete.

2. resolved Sep 03, 2026, 02:19 AM UTC

   Let's Encrypt has completed its scheduled maintenance and certificate issuance is back to normal on Entri Power and Entri Secure. Any certificates that were delayed during the window will be issued automatically; no action is needed on your side.

3. resolved Sep 03, 2026, 02:19 AM UTC

   Let's Encrypt has completed its scheduled maintenance and certificate issuance is back to normal on Entri Power and Entri Secure. Any certificates that were delayed during the window will be issued automatically; no action is needed on your side.

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Started Aug 07, 2026, 11:29 PM UTC· resolved Aug 07, 2026, 11:43 PM UTC

1. identified Aug 07, 2026, 11:29 PM UTC

   A JWT Authentication error is impacting Entri Sell for certain customers.

2. identified Aug 07, 2026, 11:42 PM UTC

   Limited impact, contained to specific applications

3. resolved Aug 07, 2026, 11:43 PM UTC

   Incident resolved

4. resolved Aug 07, 2026, 11:43 PM UTC

   Incident resolved

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Started Jul 31, 2026, 04:11 PM UTC· resolved Aug 06, 2026, 04:51 PM UTC

1. investigating Jul 31, 2026, 04:11 PM UTC

   We're aware of degraded performance affecting a small portion of users setting up DNS records on GoDaddy-hosted domains. For affected users, the setup flow may report success even though the records were not applied, and in some cases the return redirect after setup does not complete. Records can still be added manually at the registrar in the meantime. GoDaddy has identified an issue on their side and is actively working on a fix. We'll post an update as soon as the fix is confirmed.

2. resolved Aug 06, 2026, 04:51 PM UTC

   This incident is now resolved. GoDaddy has deployed a fix on their side, and DNS record setup on GoDaddy-hosted domains is working as expected. Users who were affected during the incident window and added records manually do not need to take any further action. Thanks for your patience while GoDaddy addressed this.

3. resolved Aug 06, 2026, 04:51 PM UTC

   This incident is now resolved. GoDaddy has deployed a fix on their side, and DNS record setup on GoDaddy-hosted domains is working as expected. Users who were affected during the incident window and added records manually do not need to take any further action. Thanks for your patience while GoDaddy addressed this.

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