Resolved after 1 hour 18 minutes, affecting Voice for Salesforce, on December 4, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Voice for Salesforce
Update timeline
- investigating Dec 04, 2024, 06:26 AM UTC
Dear Customer, Enreach is investigating possible problems in part of communication services. SalesForce integrated phone users might have problems related to login. We'll update additional information as soon as we know more about the incident.
- investigating Dec 04, 2024, 06:50 AM UTC
Small part of the customers might have login problems not related to SalesForce
- monitoring Dec 04, 2024, 07:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 04, 2024, 07:45 AM UTC
This incident has been resolved.
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